Terms & Conditions

Effective Date: 12 May 2026

Welcome to Sterling Security Agency (“SSA”, “Company”, “we”, “our”, or “us”).

These Terms & Conditions govern your access to and use of our website, services, inquiries, manpower solutions, security services, facility management operations, recruitment interactions, and related communications.

By accessing our website or engaging with our services, you agree to comply with these Terms & Conditions.

1. Company Information

Sterling Security Agency

56/1, R.K. NK Ghoshal Road, Rath Tala, Kasba,
Kolkata, West Bengal – 700042, India

Email: arit@ssaservices.co.in
Phone: +91-7044191961

2. Scope of Services

Sterling Security Agency provides professional manpower and facility management solutions, including but not limited to:

• Private Security Guard Services
• PSARA Licensed Security Services
• Industrial Security Services
• Residential & Commercial Security
• Corporate Security Services
• Housekeeping Services
• Facility Management Services
• Bouncer & Event Security Support
• Manpower Deployment Services
• Front Office & Support Staff Services

Service availability may vary based on location, operational feasibility, statutory requirements, and contractual agreements.

3. Eligibility

By using this website or engaging with SSA:

• You confirm that you are legally capable of entering into binding agreements under Indian law.
• You agree to provide accurate and complete information while submitting inquiries, forms, resumes, quotations, or communications.

4. Service Engagement & Quotations

All quotations, proposals, manpower deployment commitments, and operational discussions are:

• subject to management approval,
• site assessment,
• workforce availability,
• statutory compliance,
• commercial agreement execution.

Submission of an inquiry through the website does not guarantee service confirmation.

5. Client Responsibilities

Clients engaging SSA services agree to:

• provide accurate site information,
• maintain lawful workplace conditions,
• ensure safe operational environments,
• comply with applicable labour and statutory regulations,
• cooperate during deployment and supervision activities.

SSA reserves the right to suspend or terminate services in unsafe, unlawful, abusive, or non-compliant environments.

6. Recruitment & Employment Applications

Candidates submitting resumes or job applications through SSA:

• confirm that submitted information is accurate,
• authorize SSA to conduct preliminary verification where legally permissible,
• understand that submission does not guarantee employment.

SSA reserves the right to reject applications at its sole discretion.

7. Payments & Commercial Terms

Commercial terms, invoices, payment schedules, deployment charges, and service agreements shall be governed by:

• mutually agreed contracts,
• work orders,
• quotations,
• service-level agreements (SLAs).

Delayed payments may attract:

• suspension of services,
• additional charges,
• legal recovery proceedings where applicable.

8. Refund & Cancellation Policy

Sterling Security Agency operates on a manpower allocation, operational commitment, and service deployment model. Therefore, refunds and cancellations shall be subject to the following conditions:

• Service charges, consultation fees, deployment costs, operational retainers, or advance payments once operationally committed may be non-refundable.
• Any cancellation request must be communicated formally through authorized email communication or written notice.
• Refund eligibility, if any, shall be evaluated solely at the discretion of Sterling Security Agency based on:
  • operational commitments already executed,
  • manpower allocation,
  • site mobilization status,
  • administrative expenses incurred,
  • contractual obligations.

SSA reserves the right to deduct reasonable administrative, operational, or deployment-related costs before processing any approved refund.

No refund shall be applicable for:

• completed services,
• partially utilized manpower deployments,
• emergency deployments,
• statutory or compliance-related expenses already incurred.

Customized contracts, long-term deployments, and corporate agreements may contain separate cancellation or termination clauses which shall override this general policy where applicable.

9. Website Usage

Users of this website agree not to:

• misuse the website,
• attempt unauthorized access,
• upload malicious content,
• copy or reproduce website content without written permission,
• engage in fraudulent or unlawful activity.

SSA reserves the right to restrict access to any user violating these Terms.

10. Intellectual Property

All website content including:

• logos,
• branding,
• text,
• graphics,
• service descriptions,
• layouts,
• digital assets,

are the intellectual property of Sterling Security Agency unless otherwise stated.

Unauthorized use, reproduction, or redistribution is prohibited without prior written consent.

11. Limitation of Liability

While SSA strives to maintain high professional standards:

• we do not guarantee uninterrupted website operation,
• we are not liable for indirect, incidental, or consequential damages arising from website usage or third-party actions,
• operational outcomes may depend on external conditions beyond SSA’s reasonable control.

SSA’s liability, where applicable, shall remain limited to the value of contracted services under applicable law.

12. Disclaimer

The information, service descriptions, deployment timelines, manpower availability, and operational representations provided on this website are for general informational purposes only and may be subject to change without prior notice.

While Sterling Security Agency strives to maintain accuracy, professionalism, and uninterrupted operational standards, we do not guarantee:

• uninterrupted website availability,
• uninterrupted communication systems,
• exact manpower deployment timelines under emergency or force majeure conditions,
• outcomes dependent upon third-party agencies, government authorities, client-side infrastructure, or external circumstances beyond reasonable control.

Service commitments, deployment schedules, manpower strength, and operational responsibilities shall be governed exclusively by mutually executed commercial agreements, quotations, work orders, or service-level understandings between Sterling Security Agency and the client.

Users accessing this website do so at their own discretion and risk.

13. Third-Party Links

Our website may contain links to third-party websites or platforms.

SSA is not responsible for:

• third-party content,
• external privacy practices,
• external service availability,
• external website accuracy.

Users access such websites at their own discretion.

14. Privacy

Use of this website is also governed by our Privacy Policy.

Users are encouraged to review the Privacy Policy to understand how personal information is collected and processed.

15. Compliance with Laws

SSA operates in accordance with applicable Indian laws including:

• PSARA regulations,
• labour laws,
• contractual laws,
• applicable data protection regulations,
• statutory compliance obligations.

Clients and users are also expected to comply with applicable laws while engaging with SSA.

16. Modifications to Terms

SSA reserves the right to modify or update these Terms & Conditions at any time without prior notice.

Updated versions shall become effective upon publication on this website.

Continued usage after updates constitutes acceptance of revised Terms.

17. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by the laws of India.

Any disputes arising in connection with these Terms shall be subject to the jurisdiction of competent courts located in Kolkata, West Bengal.

18. Contact Information

For queries regarding these Terms & Conditions, please contact:

Sterling Security Agency

56/1, R.K. NK Ghoshal Road, Rath Tala, Kasba,
Kolkata, West Bengal – 700042, India

Email: arit@ssaservices.co.in
Phone: +91-7044191961