Privacy Policy

Effective Date: 12 May 2026

1. Introduction

Sterling Security Agency (“SSA”, “we”, “our”, or “us”) is committed to protecting the privacy and personal data of our clients, employees, job applicants, website visitors, vendors, and business associates.

This Privacy Policy explains how we collect, use, store, process, and protect personal information when you interact with our website, digital platforms, recruitment channels, advertisements, WhatsApp communication, or services.

By accessing or using our website and services, you agree to the practices described in this Privacy Policy.

2. About Us

Sterling Security Agency is a PSARA-licensed private security and facility management service provider based in Kolkata, West Bengal, India.

Our services may include:

• Private Security Services
• Security Guard Deployment
• Housekeeping Services
• Facility Management Services
• Manpower Solutions
• Industrial Security
• Corporate Security
• Residential & Commercial Security Solutions

3. Information We Collect

We may collect the following categories of personal information:

A. Personal Identification Information

• Full name
• Mobile number
• Email address
• Residential or office address
• Company name
• Designation

B. Recruitment & Employment Information

• Resume/CV
• Educational qualifications
• Employment history
• Government-issued identification details
• Background verification information
• Photograph
• Emergency contact information

C. Technical Information

When you visit our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Website usage behavior
• Referral URLs
• Cookies and analytics data

D. Communication Information

• WhatsApp communications
• Contact form submissions
• Inquiry messages
• Email correspondence
• Phone call records (where legally permitted)

4. How We Use Your Information

We may use collected information for the following purposes:

• Responding to inquiries and quotation requests
• Providing security and facility management services
• Recruitment and manpower deployment
• Client onboarding and contract execution
• Website analytics and performance monitoring
• Improving customer experience
• Marketing and promotional communication
• Compliance with legal and regulatory obligations
• Fraud prevention and security monitoring

5. Legal Basis for Processing

We process personal data:

• Based on your consent,
• For legitimate business purposes,
• For employment and contractual obligations,
• To comply with applicable Indian laws and regulations,
  including obligations under the Digital Personal Data Protection Act, 2023.

6. Cookies and Tracking Technologies

Our website may use cookies, pixels, analytics tools, and similar technologies to:

• Improve website functionality,
• Analyze visitor behavior,
• Measure marketing campaign effectiveness,
• Enhance user experience.

Third-party tools may include:

• Google Analytics
• Google Tag Manager
• Meta/Facebook Pixel
• Microsoft Clarity
• WhatsApp integrations

You may disable cookies through your browser settings, though certain website features may not function properly.

7. Sharing of Information

We do not sell personal data.

However, we may share information with:

• Authorized employees and administrators
• Recruitment and verification partners
• Technology service providers
• Legal or regulatory authorities
• Clients requiring deployment verification
• Government agencies where legally required

All such sharing is conducted only for lawful business purposes.

8. Data Retention

We retain personal data only for as long as necessary:

• To fulfill operational and contractual requirements,
• For recruitment and employment processes,
• To comply with legal obligations,
• To resolve disputes and enforce agreements.

After retention periods expire, data may be securely deleted or anonymized.

9. Data Security

We implement reasonable technical, administrative, and organizational safeguards to protect personal data against:

• Unauthorized access,
• Misuse,
• Alteration,
• Disclosure,
• Loss or destruction.

However, no digital transmission or storage system can be guaranteed completely secure.

10. Your Rights

Subject to applicable Indian laws, you may have the right to:

• Access your personal data,
• Correct inaccurate information,
• Request deletion of your data,
• Withdraw consent,
• Object to certain processing activities,
• Raise grievances regarding data handling.

Requests may be submitted through the contact details provided below.

11. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, policies, or content of such external platforms.

Users are advised to review the privacy policies of third-party websites separately.

12. Children’s Privacy

Our services are not directed toward individuals below 18 years of age.

We do not knowingly collect personal data from minors without lawful authorization or parental consent as required under applicable law.

13. Grievance Redressal

For questions, concerns, or data-related requests, users may contact:

Grievance Officer

Sterling Security Agency
56/1, R.K, NK Ghoshal Rd, Rath Tala, Kasba, 
Kolkata, West Bengal - 700042, India

Email: arit@ssaservices.co.in
Phone: +91-7044191961

We will make reasonable efforts to address grievances within applicable timelines under Indian law.

14. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time without prior notice.

Updated versions will be published on this page with the revised effective date.

Users are encouraged to review this page periodically.

15. Consent

By using our website, submitting inquiries, applying for jobs, or interacting with our services, you consent to the collection and processing of information in accordance with this Privacy Policy.